Regulations

The operator of Hotel *** Rzemieślnik – Zakopane kindly asks all guests to comply with the following Rules and Regulations to ensure a safe and pleasant stay for everyone.§1 General Provisions

1. These Rules and Regulations apply to all persons staying on the premises of Hotel *** Rzemieślnik – Zakopane.
2. The entity renting the rooms is hereinafter referred to as the "Operator," and the person using the accommodation services is referred to as the "Guest."
3. These Rules define the terms of service, liability, and stay in the facility and constitute an integral part of the agreement concluded upon booking, paying a deposit or full amount, or signing the Registration Card (Article 384 of the Civil Code).
4. By taking any of the above actions, the Guest confirms that they have read, understood, and accepted the Rules and undertake to follow them.
5. The current version of the Rules is available at www.rzemieslnik-zakopane.pl and at the reception.

§2 Hotel Day and Check-In

1. Rooms are rented by the hotel day.
2. If the Guest does not specify the length of stay, the room is considered rented for one hotel day.
3. The hotel day begins at 4:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.
4. Payment for the stay is due upon check-in (Article 481 of the Civil Code).
5. If extending the stay, Guests must notify the reception by 9:00 AM on the departure day.Extensions are subject to availability.

§3 Check-In Process

1. Guests are required to present a valid photo ID before receiving the room key.
2. A Registration Card is filled out based on the ID.
3. The Operator may refuse accommodation or request full prepayment and a deposit in the absence of ID.
4. Room access cards activate electricity. Lost cards incur a fee of PLN 50.
5. Room heating is automated and cannot be individually adjusted.

§4 Stay Rules

1. Guests may not transfer the room to other persons.
2. Unregistered visitors may stay in rooms between 7:00 AM and 10:00 PM.
3. After 10:00 PM, additional guests must be registered at the reception.
4. The Operator may refuse services to persons previously violating hotel rules.
5. Disruption or disorder may result in financial compensation for inconvenienced Guests (e.g., discounts).
6. Minors are allowed on the premises only under adult supervision.

§5 Service Quality

1. Comments regarding service quality should be reported immediately at reception.
2. The Operator undertakes to ensure: a) peaceful and safe stay, b) professional service, c) repairs in the Guest's presence or absence, d) technically sound rooms.

§6 Additional Services

1. The Operator offers free and paid additional services according to the price list.
2. Cleaning and towel change is available upon request for a fee. For stays longer than 3 days – free every 2 days.

§7 Liability

1. The Operator is liable for items brought by Guests per Articles 846–852 of the Civil Code.
2. Damages must be reported immediately to reception.
3. The parking lot is unguarded – the Operator is not liable for vehicles.
4. Video surveillance ensures safety. Recordings are stored for 14 days.

§8 Night Quiet Hours and Behavior

1. Quiet hours are from 10:00 PM to 6:00 AM.
2. Guest behavior must not disturb others.
3. Paid additional services are non-refundable unless canceled in advance.
4. Smoking is strictly prohibited in indoor areas. Violation results in a PLN 1,000 fee (per Article 5(1) of the Act of 9 Nov 1995 on health protection against tobacco effects).

§9 Safety and Damages

1. Guests must lock their rooms when leaving.
2. Guests are financially liable for damages caused by themselves or their visitors.
3. Personal heating devices are prohibited.
4. Pets are allowed for an extra fee – subject to a separate Pet Policy.

§10 Lost Property

1. Items left in rooms will be returned at the Guest's expense.
2. In the absence of instructions, items will be stored per legal regulations.

§11 Personal Data Protection (GDPR)

1. The data administrator is the Pomeranian Chamber of Crafts and Entrepreneurship, ul.Piwna 1/2, 80-831 Gdańsk.
2. Data are processed to execute hotel service agreements (Art. 6(1)(b) GDPR) and, if consented, for marketing purposes.
3. Data will be stored per legal requirements or until consent is withdrawn.
4. Guests have the right to access, correct, delete, and limit the processing of their data.
5. In case of violations, Guests may lodge a complaint with the President of the Personal Data Protection Office.
6. Contact for DPO: iodo@pomorskaizba.com.pl

§12 Final Provisions

1. These Rules apply to all Guests of the premises.
2. Failure to comply with the Rules may result in refusal of further services, removal from the premises without reimbursement, or being charged for any resulting damages.
3. By making a reservation, the Guest agrees to the above terms and conditions.

We wish you a pleasant and safe stay!